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07 Human Habits of Big Billers
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07 Human Habits of Big Billers

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The Pitch

What are the human habits behind consistent big billing?

This is a practical, story-led training built from 25 years on and around the desk.

It’s the habits behind the habits: enthusiasm, ruthless efficiency, curiosity, courage under fire, and the little behaviours that quietly win deals.

  • Stronger client + candidate conversations
  • Better follow‑through (less “I’ll do it tomorrow”)
  • More confidence around holding your value
  • More consistency, without burning out
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Who is this course for?

  • Recruiters who want to bill more consistently (without becoming a different person)
  • 360 recruiters juggling BD + delivery and feeling a bit stretched
  • People who know they can do the job, but want better habits and fewer wobbles
  • Anyone who wants to be more fearless when scared — and still go home happy
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How is it delivered?

  • 1 day
  • £300 per person + VAT
  • Book a place on a public course in:
    • Manchester
    • Leeds
    • Liverpool
    • Birmingham
    • London
    • NYC
    • Miami
  • Send an email with your preferred location in the subject please, or enquire about an in-house solution
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What you’ll learn (the “Human Habits”)

Whether you think you’ve got good habits, bad habits, or you’ve just not looked at them properly in a long time, this course is for you.

The main desk problem this one day seminar solves is simple:

Bad habits quietly cost you deals.

A couple of quick nods to the shoulders this work stands on:

Any “habits” format owes a big thank you to The 7 Habits of Highly Effective People by Dr Stephen Covey.

It’s one of the most important work related books I’ve ever read.

I’m not trying to teach Covey here, this is very much my own sales and communication flavoured version but the idea of paradigm shifts, habits and doing the fundamentals well has stayed with me for years since I first read this book and started teaching elements in class.

Another influence is the “chimp vs human vs computer” way of thinking about the mind. This has been documented brilliantly by Dr Steve Peters and I recommend you read his book The Chimp Paradox.

It’s a brilliant model for work because it helps you separate:

  • the outcomes you want
  • from the behaviours and process that actually get you there

Or as someone once put it:

Divorce the outcome. Marry the process.

And of course, and by no means finally, I stand on the shoulders of all the brilliant salespeople I have sat with over the years. At their desks, in rooms with or without flip-charts and of course at the bar with the occasional sherbet. I’ve learned such a lot. From them and from those who taught them. I hope you enjoy this one day wonder. I’m proud of it.

What’s included?

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What you’ll learn in Human Habits

An experience with like minded people, that you can revisit in a digital brochure

Open the toggles for more habit highlights and outcomes

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Prologue: 25 years of sales training, all in one day

As it says on the tin

At numerous points in my career, I have asked humans and computers “what makes a successful salesperson?”

if i could boil it down to three things it would be:

  • Persistence
    • The ability to keep going, no matter what
  • They enjoy doing a deal
  • They like to win

Which led me to inscribe this phrase on the wall of one of my academy training rooms

“We have a persistent buzz to succeed”
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Enthusiasm

I once interviewed a top biller (Dutch guy) and asked him:

“What’s the most important thing you can put into a deal?”

His answer was instant:

Enthusiasm. If the people can feel there’s something positive, something you believe in, they say hey, this is something worth joining

Keith Southern from the Power Hive has this in spades.

Take Jeanne Calment — a French lady, who lived in Arles.

The “phenomenal deal on her flat” story is the viager (basically a lifetime annuity / reverse‑mortgage‑ish arrangement) where the buyer ended up paying for decades and she outlived him.

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Ruthful Efficiency

Ruth (yes, actually called Ruth) was one of the most efficient, switched‑on recruiters I’ve ever seen.

She covered everything. Not just the obvious stuff.

  • does the assistant need a baby gift?
  • when is this person going away?
  • what exactly is required, and by when?

She knew her market inside out, and she didn’t let details slide.

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Fearless When Scared

Courage under fire.

The phone call you’re avoiding.

The awkward fee conversation.

The follow‑up that might get a “no”.

Fearless when scared doesn’t mean you don’t feel it.

It means you manage it.

Alex Honnold gets asked about climbing with no ropes:

“Are you scared?”

“Of course I’m scared. I just manage that fear differently.”

Keep practising.

Don’t beat yourself up when you get it wrong.

And still ask the question.

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Separate the Personality from the Problem

Not all big billers are lovely people.

Some of them are difficult and still get it done.

The habit is separating:

  • the problem in front of you

from

  • the personality in the room (including your own)

That’s negotiation.

Do the job. Ask the question. Hold the line.

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Be a Radiator, not a Drain (the Elliot factor)

I once met a recruiter called Elliot who walked straight across the shop floor, said hello, and lifted the room.

He built a UK business, then built a US business while still sat in the UK.

Phenomenal recruiter.

Radiator. Not a drain.

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The laziest hard workers on the planet

Top billers are constantly asking:

  • what’s the quickest way to get this done?
  • what’s the closest thing to money?

But they’re not actually lazy.

They work hard.

They put the hours in.

It’s the balance:

smart shortcuts and a remorseless work ethic.

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Curiosity (the Abigail effect)

Abigail (NYC) was a brand new starter.

Quiet. Measured. Dark horse.

But she had one thing in spades: curiosity.

Curious about the market. Curious about how it worked. Curious about mental health.

She opened a fantastic client quickly and ended up billing around 300k in her first year (if I’m remembering right).

Curiosity works in recruitment. Definitely.

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Super Trip Good

Two of my close mates from Computer Fusion Manchester: Andy Ormond and Sean Curran.

Sean used to say to Andy:

“You’re good, baby… but are you super trip good?”

It’s funny, but it’s a real habit:

can you incentivise yourself?

Can you use the incentives as fuel, without turning into a monster?

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Beat your Best

You can try to beat everyone else on the board.

But what if you don’t?

Beat your best.

1% improvements.

Marginal gains.

My favourite little game for this is the £1 bet.

Someone says: “That person’s never in.”

You say: “I’ll bet you a pound they might be.”

Then you pick up the phone.

Either way, you can’t lose.

Because you did the call.

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Go Home Happy

People can’t work until they’re clattered.

They can’t work until they’re burnt out.

Only you can put yourself in a position to go home happy.

Set your own targets for the day, then do the things that get you there.

Not perfection.

Just enough of the right actions so you can shut the laptop and feel like you actually did the job.

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Epilogue: An actor prepares for business

Thinking ahead. Discipline. Patience. Doing the reps.

Learning the beats.

If you want to show up well on video, you can’t just wing it every time.

Do the work.

Then you can improvise.

Because you’ve earned it.

Client Feedback

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FAQ’s

Is this just for top billers?

No it’s designed to help good salespeople build top-biller habits.

Can you tailor this to our sector?

Yes. I can tailor examples, language, and scenarios to your market.

Will I be in the room with other salespeople?

Yes. You’ll be attending with salespeople from different sectors, which is part of the value. You’ll probably learn more over a beverage after the course than you did during the day. Seriously.

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Next Step

Email If you’d like to book a place on a public course, with your preferred location in the title hello@scottransome.studio

If you’d like this course tailored to your team, market and desk or you’d like a 1:1 coaching add on:

Call Me

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